Frequently Asked Questions

Colibri Estates offers personalized service and attention to detail. We work with property owners to ensure that our guests have the best possible experience.

The house is located in a gated community called Cerromar. Cerromar is a private, gated community located along the coast of El Salvador, within the El Sunzal area of the La Libertad department. It is approximately a 30-minute drive from San Salvador, the capital city, and about 45 minutes from El Salvador International Airport.

Yes, the house is in a gated community that has 24/7 security guards guarding the community and making their rounds to ensure everyone and everything is safe.

If the Guest cancels 30 days or more before the check-in date, they may receive a 50% refund of the total rental cost (excluding the non-refundable deposit). If the Guest cancels less than 30 days before the check-in date, no refund will be issued. No refunds will be given for early departures or unused nights.

• Check-In: 4:00 PM
• Check-Out: 10:00 AM
• Late check-outs may result in additional fees unless prior arrangements are made.

This property offers keyless entry. We will provide your party with a 4 digit code to enter the property prior to your arrival.

They use the US Dollar in El Salvador.

While most places accept credit card, it is always a good idea to travel with a little bit of cash, as some places are cash only.

El Salvador uses Type A and Type B power outlets, the same as in the United States and Canada. If you're coming from the U.S., you won't need an adapter since the plugs and voltage are the same. However, if you're coming from Europe or another region with different plug types or voltage, you'll need a plug adapter and possibly a voltage converter.

• Type A: Two flat parallel prongs
• Type B: Two flat parallel prongs + a grounding pin

Although walking around this area has gotten a lot safer, we highly recommend renting a car to get you around. The roads do not have sidewalks, and the hills are steep. Uber is also an option in El Salvador, therefore, if you do not rent a car you can get around that way.

Safety in El Salvador has improved significantly in recent years, but it’s still important to stay aware of your surroundings:

• Tourist areas like El Tunco, El Zonte, and Cerromar are generally safe, but avoid wandering alone late at night.
• In cities like San Salvador, it's best to take an Uber or taxi instead of walking at night.
• Stick to well-lit areas and avoid isolated streets or beaches at night.
• Leave valuables at your accommodation when going out. Avoid flashing expensive jewelry, cameras, or large amounts of cash.

Although we ourselves are animal lovers, pets are not allowed on this property.

No, smoking is not permitted on this property.

No, parties or large events are not permitted on this property. Only registered guests are allowed on the property during your stay.

No, the pool is not heated. However, because El Salvador is hot year round, the pool stays at a fairly warm temperature year round.

It is highly recommended that you do not drink the sink water, as it contains bacterias that can cause illness. We do have a water filtration machine in our house that is located next to the washer and dryer, and this machine has filtered water that is completely safe to drink from.

Yes, it is perfectly safe to brush your teeth with the sink water. As long as you are not consuming it in large amounts, it is okay.

Although the house does not have central AC, we do have AC units installed in every room and the living room, which are controlled by a remote that will be located in every room. Please note - the AC temperature scales are in Celsius

Please only throw toilet paper down the toilet. We are ran by a septic system, and if any items other than toilet paper are thrown down, the pipes will get clogged.

El Salvador has a tropical climate with two main seasons:

• Dry Season (November - April): Warm, sunny days with little to no rain. Temperatures range from 75-95°F (24-35°C) along the coast. This is the best time for beach activities, surfing, and exploring.
• Rainy Season (May - October): Expect afternoon or evening showers, but mornings are often sunny. The rain is heavier from August to October, sometimes leading to short-term flooding in certain areas. Temperatures remain warm, around 70-90°F (21-32°C). The landscape is lush and green, making it great for nature lovers.

Yes, mosquitoes and other insects are present, especially in humid and coastal areas. It’s highly recommended to bring and use mosquito repellent, especially during the rainy season.

• Please see below:

1. Emergency Contacts

• National Emergency Number (Police, Fire, Ambulance): 911
• Red Cross El Salvador: +503 2221-7313
• Fire Department: +503 913
• Civil Protection (Rescue & Natural Disasters): +503 2527-7500

2. Nearest Medical Facilities

• Clinica de La Libertad (Basic care) – 20-30 min drive
• Medicentro La Esperanza, La Libertad (Private clinic) – 20-30 min drive
• Hospital Nacional San Rafael, Santa Tecla (Public hospital) – 45 min drive
• Hospital de Diagnóstico Escalón, San Salvador (Private hospital) – 1-hour drive

3. Ambulance & Medical Transport

• Rescue & Medical Emergencies (EMT El Salvador): +503 7067-9237
• Ambulancias SalvaVida: +503 2284-8818

4. Local Police & Security

• Policía Nacional Civil (PNC) La Libertad: +503 2335-4295
• Tourist Police (POLITUR) – La Libertad: +503 2241-0411

5. Additional Resources

• U.S. Embassy in San Salvador: +503 2501-2999
• Canadian Embassy in Guatemala (for Canadians): +502 2363-4348

Emergency Plan:

• For Medical Emergencies: Call 911 or transport to the nearest clinic/hospital.
• For Fire: Evacuate and call 911 or the Fire Department.
• For Security Issues: Contact the local police or Tourist Police.
• For Natural Disasters (Earthquakes, Storms): Follow Civil Protection guidelines and move to a safe area.

Important Notes:

• Ambulance response times may be slow; driving to a hospital might be faster.

Stay safe and enjoy your time at Cerromar!